Diploma of Community Services 2-Year Program

Diploma of Community Services 2-Year Program

CHC52015 Diploma of Community Services

CRICOS Code: 094666B

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Course Overview

CHC52015 Diploma of Community Services qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Career Opportunities

Become qualified to work in the community service sector as:

  • Service / Program Coordinator
  • Service / Program Manager
  • Case Manager

Community services refers to a broad range of programs and services that help people in need, including aged care, disability, youth work, drug and alcohol services, employment programs and more. Typically are government and non-profit organisations.

The course is in the application process of being accredited by the ACWA. If accreditation becomes successful, graudates can immediately become eligible for membership of the ACWA and enjoy the benefit of membership.

Pathways to Further Studies

The Diploma of Community Services (Case Management) provides academic pathways to a social work or social science degree with the possibility of gaining advanced standing.​ For example:

  • Bachelor of Counselling
  • Bachelor of Applied Social Science
  • Bachelor of Social Work
  • Bachelor of Psychological Science

Course Entrance Requirements

There are no pre-requisites for this qualification. However, participating students are required to have a reasonable level of literacy and numeracy skills, and a moderate level of computer skills.

Charter Australia’s RTO entry requirement for this course is the satisfactory completion of year 10 or equivalent.

International students must be 18 years old and are also required to have an average IELTS score of at least 5.5, with a minimum of 5.0 for each band or equivalent.

Students will be screened at admission to ensure that they meet these entrance requirements.

Course Duration & Delivery

Duraton: two years (104 weeks), with the option for early completion available under the condition that all assessment material is completed.

The 104 weeks period that this course is run over consists:

  • 80 teaching weeks and 24 weeks school break
  • Training will be delivered via a combination of online and face-to-face classes.
  • 400 hour work placement

Please ring us on 02-9955 5881 or email info@charter.edu.au for timetable.


Classroom training will be delivered on Charter Australia’s North Sydney campus at: Level 3, 53 Walker Street, North Sydney, NSW 2060 Australia.

Work Placement

Charter Australia’s work placement program for CHC52015 Diploma of Community Services is designed based on the ACWA fieldwork placement requirements for diploma and higher education level courses. For this qualification students must have completed at least 400 hours of work placement.  For those students not already working in the community service sector, Charter Australia will organise work placement for enrolled students in suitable community service organisation(s).

Before undertaking any work placements, students will be required, at their own cost, to undertake a:

•    National Police Check
•    Working with Children Check
•    Health screening & any necessary vaccinations​

Competency Units

This qualification requires students to complete 8 core units and 8 elective units.

Core Units

  • CHCCCS007 Develop and implement service programs
  • CHCCOM003 Develop workplace communication strategies
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 Manage and promote diversity
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS004 Manage work health and safety

Electives Units

  • CHCDEV001 Confirm client development status
  • CHCCSM005 Develop, facilitate and review all aspects of case management
  • CHCCCS004 Assess co-existing needs
  • CHCADV002 Provide advocacy and representation services
  • CHCCDE011 Implement community development strategies
  • CHCCSL007 Supporting counselling clients in decision-making processes
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • CHCPRT001 Identify and respond to children and young people at risk

Credit Transfer

Students with prior learning from another Registered Training Organisation based in any State/Territory of Australia may apply to have credit transferred to their Charter Australia’s program which may fast-track their studies.

Go to Credit Transfer page for more information.

Recognise Prior Learning (RPL)

RPL is an assessment process that closely evaluates the relevance of your knowledge and skills to the specific job tasks. It is not a substitute for learning – to be eligible for RPL you must have direct experience in the job role performing the tasks that make up the qualification.

Go to Recognise Prior Learning page for more information.

Intake Dates for New Enrolments

Charter Australia uses rolling enrolment. Students can commence the course at the beginning of a unit of competency at Charter Australia’s campus in North Sydney.

Course Fees

Go to Student Fees

Ready to Apply?

Simply complete the online enrolment form. We will get back to you promptly to advise the outcome of your application or if we require more information from you.

Your enrolment should take around 10 to 15 minutes to complete.

​Information you’ll need:

  • Personal details
  • Contact information such as residential and postal address
  • Email address (mandatory to complete this process online)

Student Declaration

​By submitting the online enrolment  form, I declare that I have read and agree to the terms and conditions listed below. I also declare the information provided by me in this application is true and correct.

The information is available in Charter Australia’s Student Handbook

  • Fees and refunds
  • Academic integrity
  • Privacy
  • Complaints and appeals​
  • Student support

Name Location Domestic Students International Students
DCS-22-1 Diploma of Community Services (2-year Program) NORTH SYDNEY